Postage costs are based on the weight of the items you have ordered plus packaging.
We aim to get orders dispatched within 4 working days from payment received. However please note that during summer months we attend a lot of chilli festivals all over the country, which may cause a slight delay in dispatching your order. We appreciate your patience in this.
If your order is urgent (e.g. Birthday Gift) please let us know at the time of ordering and we will do our best to meet your requirements.
We send orders via Royal Mail and automatically add recorded 2nd class postage to your order. This can be changed to recorded 1st class, basic 2nd class or basic 1st class once at the checkout.
Although it's rare, packages do go astray from time to time. This is why we recommend recorded delivery as it’s the only way you are covered if items do go missing. If you do change the postage to basic 1st or 2nd class basic we cannot be held responsible for items that go missing.
Before contacting us about missing items, please check with your local Royal Mail depot to see if your order has gone there – unfortunately not everyone gets a card through their letterbox.
WE NOW OFFER FREE UK SHIPPING ON ALL ORDERS OVER £50.00.
Your order will be sent through the UK Postal Service if the weight is under 2kg. If over 2kg it will be sent through a courier like DHL/Fed-Ex.